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kof 98 keeps this policy straightforward: we collect only what your account and transactions require, and we handle that information with care. Access to our platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — your name, contact information and, where applicable, identity verification data required to operate your wallet. When you make a deposit or withdrawal using bKash or Rocket, we retain a record of that transaction: the method, the amount and the timestamp. We do not share those records with third parties for marketing purposes. We also collect technical data automatically — your device type, browser session and IP address — so that the platform can function correctly on mobile. This data is not sold. We keep transaction logs for as long as account management and applicable record-keeping obligations require. You can ask to review what we hold about you at any time by contacting support through the route listed below. Our cookie layer collects session and preference data. You can adjust cookie settings in your browser, though some account functions depend on session cookies to stay active. All of the above applies where access is permitted under your local law and eligible regions.
This policy applies to information collected through kof 98 directly — your account, your session activity and your transactions. It does not extend to third-party services you reach from our platform, and it does not override the terms of external payment processors. Understanding the boundary helps you know where to direct a query.
Any data you submit when creating or maintaining your account — login credentials, contact details, identity documents — falls within this policy. We control how that data is stored and who can see it inside our system.
Deposits and withdrawals made through bKash or Rocket generate a record on our side. This policy governs how we retain and protect those records. The payment provider's own privacy terms govern data on their end.
Your browsing behaviour on kof 98 — which sections you visit, how long you spend in the lobby — is captured in session logs. This policy covers that data. It is used for platform operation, not sold to advertisers.
Links to external sites, game content from studios in the lobby, or payment gateways you navigate away to are not governed by this policy. Each has its own privacy terms. We recommend reading them before you submit data there.
Your account data is not locked away. We have built clear steps so you can act on your rights without needing to file a formal complaint first. Start by logging into your account and navigating to the profile or account settings area — most personal details can be reviewed directly there. If something looks incorrect — a name spelling, a contact number — update it through the fields shown, or contact support to request a correction on records you cannot edit yourself. For a full summary of what data we hold on your account, including transaction history linked to your bKash or Rocket deposits, raise a data request through the support channel. We will respond through the same channel you used. If you believe we have handled your data incorrectly, you can raise that concern in writing. We take those reports seriously and will investigate before responding. Access to some of these actions depends on your local law and eligible regions.
Log into your account and open the profile section to see the details we hold. Transaction records, including bKash and Rocket history, are listed in the account activity area.
Edit personal information directly in account settings where the fields allow it. For corrections to records outside your edit access, contact support and state the specific change needed.
Send your query through the published support route. Include your account reference so we can locate your records quickly and respond to the correct profile.
If your query involves a disputed transaction or account security concern, flag it as urgent in your message. Support will prioritise data and security matters over general enquiries.
If you have a question about this policy, a request to review your data, or a concern about how a record was handled, the routes below are how you reach us. Use the channel that suits your situation — live chat works well for quick account questions, while email is better for a written data request you want on record.
Open the chat icon in the bottom corner of any page while logged in. State your account reference and describe your data query. This is the most direct route for time-sensitive questions.
Send your written data request or correction notice to our support address listed in the contact section of your account area. Include your registered contact detail so we can verify your identity before responding.
The help section inside your logged-in account contains policy articles and a request form. Use the form for data access or correction requests — it routes directly to the team handling privacy matters.
Knowing the specifics of how your data moves through our system is more useful than a general reassurance. Each of the areas below covers a distinct part of how kof 98 operates your information — from cookies to account security to how long we keep records.
We use session cookies to keep your account active and preference cookies to remember your lobby settings. You can turn off non-essential cookies in your browser settings. Turning off session cookies will log you out and limit account functionality.
Account access is protected through the login credentials you set. We do not store your bKash PIN or Rocket PIN — those remain with your mobile wallet provider. If you suspect unauthorised access, change your password immediately and contact support.
We keep your account and transaction records for as long as your account is active and for a period after closure as required by applicable record-keeping rules. You can ask support for the specific retention window that applies to your account.
If this policy is updated, we will post the revised version on this page with the date of the change. Continued use of your account after a policy update means you have seen the revised terms. You can always request the current version through support.
These questions come up often when members review what data we hold and how to act on their rights. If your question is not here, the support routes in the section above will connect you to the right answer.
We collect the name, contact detail and any identity information you submit during registration. We also log your device type and browser session when you access the platform. We keep only what account operation requires — nothing is collected for resale.
Yes. Every deposit and withdrawal through bKash or Rocket generates a record on our side showing the method, amount and timestamp. You can view your own transaction history in the account activity section when logged in. That record stays with us for as long as our retention rules require.
Yes. Submit a data access request through live chat or the help centre form inside your account. Include your account reference so we can locate your profile. We will respond through the same channel with a summary of what we hold.
Open account settings and edit the fields that allow direct changes — most contact details can be updated there. For records outside your edit access, send a correction request to support with the specific detail that needs changing and your account reference.
This policy covers data collected through kof 98 regardless of where you access it from. However, whether the platform is available to you depends on your local law and eligible regions. Access does not confirm legal entitlement in your jurisdiction.
The revised policy will be posted on this page with the date of the update. We recommend checking this page periodically. Continuing to use your account after a policy update means you have had the opportunity to review the changes.