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kof 98 operates under a defined set of legal terms that govern how your account, transactions, and use of this platform are handled. These terms exist to be clear about what we offer, what we expect, and where to go when something needs resolving — and your access to this platform depends on your local law and eligible regions in Bangladesh.
Our legal framework sets the foundation for how kof 98 manages your account relationship — from the moment you register through every transaction you make. The terms apply to all account activity on the platform, including wallet operations carried out via bKash and Rocket. These two payment rails are part of how account transactions are recorded, and references to either within a dispute or query carry the same weight as any other documented account event. Where local law in Bangladesh places restrictions on platform access or specific account actions, those restrictions take precedence over anything stated here. We do not override jurisdiction — we work within it. If there is a conflict between what our terms say and what your local law requires, the local law applies. Any area of ambiguity should be raised through the support contact listed on this page, not assumed. Policy updates are posted at this address; continued use of the account after a material change constitutes acceptance of the revised terms. If you disagree with a change, the right course is to close your account before the effective date and contact support to record that decision.
Payments processed via bKash are recorded in your account transaction history. These records form part of the evidence base for any account query or dispute.
Rocket deposits and withdrawals are logged against your account in the same way. Both the transaction reference and the timestamp are retained for policy and support purposes.
Your account wallet balance is governed by the same terms as all other account activity. Movement in or out of the wallet is tracked and available for review in your account history.
Access and use of this platform depends on the laws of your jurisdiction. Bangladesh residents should confirm that access is permitted under current local regulations before continuing to use the account.
Not everything connected to your experience on this platform falls under the same set of rules. Understanding the boundary between what our terms govern and what falls outside them helps you raise the right query through the right route. Our legal terms cover your account relationship and the platform we operate — they do not extend to third-party services you reach from here.
Login credentials, account security settings, and session behaviour are covered fully by these terms. Any dispute about account access is resolved through this policy.
Deposits and withdrawals — including those made via bKash and Rocket — fall within scope. Transaction records stored in your account history are part of the policy record.
Game content delivered through the platform, including titles from our studios, is covered by these terms. Content availability may vary depending on your eligible region.
Services operated by bKash, Rocket, or any other external provider are governed by their own terms. Our policy covers only the account-side record of those transactions, not the provider's handling of them.
These terms are not only obligations — they also define concrete actions available to you as an account holder. Reviewing your transaction record, correcting account details, and raising a formal question are all rights you can exercise without needing to escalate. Start from your account settings page, where your profile details and wallet history are visible. If a bKash or Rocket transaction appears incorrectly in your history, the record shown there is the reference point for any query you raise. Corrections to personal details such as your contact number or registered name can be initiated from the account details section — follow the fields shown and submit the verification step as prompted. For anything that cannot be resolved through the account interface, the support route is the next step. A question raised through support is logged and tracked, which means you have a reference number for any follow-up. Know what you want resolved before you contact support: the more specific the query, the faster the route to an answer.
Open the transaction history section in your account to check deposits and withdrawals. The bKash and Rocket entries there are the primary reference for any payment query.
Navigate to account settings and use the edit fields shown to update personal information. The platform will prompt you for any verification step required before saving.
Policy questions that go beyond account settings should be submitted through the support contact listed on this page. Your query is logged with a reference number on submission.
If you need a formal review of account activity — such as a disputed transaction record — submit the request through the support route and include the transaction reference shown in your history.
Policy and legal queries have a clear route. Use the contact paths listed here — these are the channels published on this platform and the ones where your query will be logged and tracked. Do not use game-lobby chat or in-game support for policy matters; those routes are for gameplay questions and will not move a legal query forward efficiently.
Send your policy or legal query to the support email listed in the contact section of your account. Include your account ID and, where relevant, the bKash or Rocket transaction reference.
The live chat route on this platform can handle policy questions during published operating hours. Start with your account details so the support agent can access your record directly.
The help centre within your account dashboard contains published policy documents and common query resolutions. Check there first — many policy questions are answered without needing direct contact.
Your data on this platform is handled according to the terms set out in our privacy policy, which sits alongside these legal terms. Account security, transaction retention, and cookie use are all areas where we have a defined approach — and where you have the right to ask questions or request changes.
Account transaction records — including bKash and Rocket entries — are retained for the period required by applicable policy. You can view the full retention period in the privacy policy linked from your account.
We use cookies to maintain your session and support account security. Cookie preferences can be reviewed and adjusted from the settings panel in your account dashboard.
Your account credentials are stored with standard security practices. If you suspect unauthorised access, change your password immediately and contact support using the email route listed on this page.
To request a correction, deletion, or review of data we hold about you, contact support with your account ID and the specific data point you want addressed. We log all such requests with a reference number.
These are the questions we see most often from account holders in Bangladesh when it comes to how our legal terms work in practice.
Yes. Your access to this platform and the rights available to you depend on your local law and eligible region. Where Bangladesh law places restrictions on platform use or specific account actions, those take precedence over anything stated in our terms. Check your local regulations if you are uncertain about eligibility.
Open the transaction history section in your account dashboard. Every bKash deposit and Rocket payment is logged there with a timestamp and reference number. These records are the primary evidence for any payment query you raise with our support team.
Go to account settings and use the edit fields shown for your profile. The platform will prompt you through any verification step required before the change is saved. For corrections that cannot be made from the settings page, contact support with your account ID and the detail you need changed.
If we update these terms materially, the new version is posted at this address with the effective date. If you disagree with the change, close your account before that date and contact support to log your decision. Continuing to use the account after the effective date means you accept the revised terms.
Use the support email listed in the contact section of your account. Include your account ID, a clear description of the query, and any relevant transaction references — such as a bKash or Rocket payment record. Your query is logged with a reference number on submission so you can follow up.
Our terms cover the account-side record of transactions processed via bKash and Rocket — the entries in your account history. The payment providers themselves operate under their own separate terms and conditions. For disputes about how a transaction was handled on the provider side, contact bKash or Rocket directly.